VICIDIAL is a software suite that is designed to interact with the Asterisk Open-Source PBX Phone system to act as a complete inbound/outbound contact center suite with inbound email support as well.
The agent interface is an interactive set of web pages that work through a web browser to give real-time information and functionality with nothing more than an internet browser on the client computer.
The management interface is also web-based and offers the ability to view many real-time and summary reports as well as many detailed campaign and agent options and settings.
VICIDIAL can function as an ACD for inbound calls or for Closer calls coming from VICIDIAL outbound fronters and even allows for remote agents logging in from remote locations as well as remote agents that may only have a phone.
The MyDialer is a very simple system accessible on any computer or mobile deice. Simply upload a list of contacts, upload a pre-recorded message, and with the click of a button,
make up to 300 calls per minute advertising your product or service. Answering machine detection is an optional feature to also leave a voice mail message.
This is our Billing Platform where you can see your CDR (Call Record Details), pay for your invoices and recharge on minutes.
Access your Unidial or Mydialer, depending on your services that you have with us. You can also open your own support ticket and one of our tech agents will reach out and resolve your issues.