Mydialer has been released with some exciting new features,the most important one being time zone support,but we also have some new real-time transfer reporting and some new features for companies selling Voice Broadcasting as a service.

  1. TIME ZONE SUPPORT

Another new feature is time zone support for the USA, other countries are being added.

 

 

Time zone support allows a customer to upload their numbers, set what time the campaign is to be started and ended, and MyDialer will identify which time zone the contact is in from the dial code, and ensure that contacts are only called during the period the customer sets according to the contacts local time.

2. REAL-TIME CALL TRANSFER REPORTING

We have added new reports both for customers and admin, showing in realtime, the number of calls in progress to contacts and calls transferred to agents, with historical statistics by campaign.

 

3. NEW FEATURES

 

+ add new customers on Mydialer

+ Display balance and rates.

+ View and add balance to a customer’s account

 

These allow companies to integrate their existing payment and customer’s system into Mydialer .

Mydialer does still natively support these functions via the interface and has support for credit card integration for those that don’t have existing customer’s facing infrastructure.

 

 

4.   SIGN-UP FOR A DEMO

For more information on Mydialer, its features and benefits, and to set up a live demo, please contact us via email at 866-766-4000 ext 1062

we are eastern time

 

yours,

The Celerity Telecom team

 

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